{"id":1583,"date":"2015-06-09T08:19:41","date_gmt":"2015-06-09T08:19:41","guid":{"rendered":"http:\/\/pariswells.com\/blog\/?p=1583"},"modified":"2015-06-09T08:19:41","modified_gmt":"2015-06-09T08:19:41","slug":"vmware-update-manager-error-on-scanstage-or-remediate","status":"publish","type":"post","link":"https:\/\/pariswells.com\/blog\/random\/vmware-update-manager-error-on-scanstage-or-remediate","title":{"rendered":"VMware Update Manager Error on Scan\/Stage or Remediate"},"content":{"rendered":"\r\n

\"vmwareupdatemanager\"Upon trying to update a host to the latest Patch version using VMware Update Manager\u00a0, an error message was displayed in the GUI :<\/p>\r\n

Scan entity x.x.x.x Host cannot download files from VMware vSphere Update Manager patch store.\u00a0 Check the network connectivity and firewall setup, and check esxupdate logs for details<\/strong><\/p>\r\n

SSH’ing into the host and looking at \/vars\/logs\/esxupdate.log using VI , I saw the errors below with IP’s removed<\/p>\r\n

Options: {‘nosigcheck’: None, ‘retry’: 5, ‘loglevel’: None, ‘cleancache’: None, ‘viburls’: None, ‘meta’: [‘http:\/\/x.x.x.x:9084\/vum\/repository\/hostupdate\/csco\/csco-VEM-5.1.0-metadata.zip<\/a>‘, ‘http:\/\/x.x.x.x:9084\/vum\/repository\/hostupdate\/vmw\/vmw-ESXi-5.1.0-metadata.zip<\/a>‘], ‘proxyurl’: None, ‘timeout’: 30.0, ‘cachesize’: None, ‘hamode’: True, ‘maintenancemode’: None}<\/em><\/strong>
2014-03-10T13:11:58Z esxupdate: BootBankInstaller.pyc: INFO: Unrecognized value “title=Loading VMware ESXi” in boot.cfg<\/em><\/strong>
2014-03-10T13:11:58Z esxupdate: BootBankInstaller.pyc: INFO: Unrecognized value “title=Loading VMware ESXi” in boot.cfg<\/em><\/strong>
2014-03-10T13:11:59Z esxupdate: vmware.runcommand: INFO: runcommand called with: args = ‘[‘\/sbin\/bootOption’, ‘-rp’]’, outfile = ‘None’, returnoutput = ‘True’, timeout = ‘0.0’.<\/em><\/strong>
2014-03-10T13:11:59Z esxupdate: vmware.runcommand: INFO: runcommand called with: args = ‘[‘\/sbin\/bootOption’, ‘-ro’]’, outfile = ‘None’, returnoutput = ‘True’, timeout = ‘0.0’.<\/em><\/strong>
2014-03-10T13:11:59Z esxupdate: downloader: DEBUG: Downloading http:\/\/x.x.x.x:9084\/vum\/repository\/hostupdate\/csco\/csco-VEM-5.1.0-metadata.zip<\/a> to \/tmp\/tmp6mJvD9…<\/em><\/strong>
2014-03-10T13:14:29Z esxupdate: esxupdate: ERROR: An esxupdate error exception was caught:<\/em><\/strong>
2014-03-10T13:14:29Z esxupdate: esxupdate: ERROR: Traceback (most recent call last):<\/em><\/strong>
2014-03-10T13:14:29Z esxupdate: esxupdate: ERROR:\u00a0\u00a0 File “\/usr\/sbin\/esxupdate”, line 216, in main<\/em><\/strong>
2014-03-10T13:14:29Z esxupdate: esxupdate: ERROR:\u00a0\u00a0\u00a0\u00a0 cmd.Run()<\/em><\/strong>
2014-03-10T13:14:29Z esxupdate: esxupdate: ERROR:\u00a0\u00a0 File “\/build\/mts\/release\/bora-799733\/bora\/build\/esx\/release\/vmvisor\/sys\/lib\/python2.6\/site-packages\/vmware\/esx5update\/Cmdline.py”, line 106, in Run<\/em><\/strong>
2014-03-10T13:14:29Z esxupdate: esxupdate: ERROR:\u00a0\u00a0 File “\/build\/mts\/release\/bora-799733\/bora\/build\/esx\/release\/vmvisor\/sys\/lib\/python2.6\/site-packages\/vmware\/esximage\/Transaction.py”, line 71, in DownloadMetadatas<\/em><\/strong>
2014-03-10T13:14:29Z esxupdate: esxupdate: ERROR: MetadataDownloadError: (‘http:\/\/x.x.x.x:9084\/vum\/repository\/hostupdate\/csco\/csco-VEM-5.1.0-metadata.zip<\/a>‘, None, “(‘http:\/\/x.x.x.x:9084\/vum\/repository\/hostupdate\/csco\/csco-VEM-5.1.0-metadata.zip<\/a>‘, ‘\/tmp\/tmp6mJvD9’, ‘[Errno 12] Timeout: <urlopen error timed out>’)”)<\/em><\/strong>
2014-03-10T13:14:29Z esxupdate: esxupdate: DEBUG: <<<<\/em><\/strong><\/p>\r\n

Googling around pointed at the issue being firewall related however telneting to the port 9084 worked fine. I then tried to access this link on my computer :\u00a0http:\/\/x.x.x.x:9084\/vum\/repository\/hostupdate\/csco\/csco-VEM-5.1.0-metadata.zip. it eventually downloaded however seemed to take a while. In the end I rebooted the VCenter Server which fixed the problem , it was just timing out! It looks like TomCat can randomly start to leak memory which can be fixed if neede<\/p>\r\n","protected":false},"excerpt":{"rendered":"

Upon trying to update a host to the latest Patch version using VMware Update Manager\u00a0, an error message was displayed in the GUI : Scan entity x.x.x.x […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[1009,1010,1008,1011],"class_list":["post-1583","post","type-post","status-publish","format-standard","hentry","category-random","tag-errno-12-timeout","tag-esxupdate-log","tag-host-cannot-download-files-from-vmware-vsphere-update-manager-patch-store","tag-vmware-update-manager"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t