Posts Tagged ‘You cannot have more than 5 hardware token or authenticator apps’

 

 

Here are the steps to remove unnecessary Authenticator app/OAuth hardware token so that we can register new Authenticator app for this account:

 

  1. Visit https://myapps.microsoft.com login with account
  2. Click on the account at upper right corner, then click on “Profile”:

  1. Click on “Additional security verification” or “Edit security info”, pass MFA with SMS message.

  1. Now we will be able to manage Authenticator app/OAuth hardware token for this account, remove unnecessary ones so that we can register a new Authenticator app. Depending on whether the tenant has enabled converged registration experience, it will look like this:

 

Or this:

 

n the end I had to follow this link:L

 

https://account.activedirectory.windowsazure.com/proofup.aspx?proofup=1

 

From this post:

 

https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-manage-settings

 

It enabled me to re-very my mobile number and take me to this page where I could delete the Auth app device:

 

 

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