Posts Tagged ‘desksite’

Symptoms:

  • Hang on Receiving Emails
  • Delay or Hang when typing
Cause 
  • Inbox Filer

Solution:
Fixed in 9.3.1 and later (NT-53826)
Process threads are now set with a lower priority to improve desktop client performance

Symptoms:

  • Hang on Sending emails
  • Hang on launch of Outlook
  • Outlook not responding in Outlook Title bar
 
Cause:
Sent Filer

Solution:
Pre 9.3.2:
Disable Sent Filer on client ( Disable Sent Filer = TRUE)
9.3.2:
Sent Filer disabled by default
10:
Removed Inbox and Sent Filers
Install CSAR 2300v2 on WCSE 9.3.1
 

Symptoms:

  • Hang on scrolling Inbox
  • Delay when using arrows
  • Delay on Send
  • Delay when clicking inside
  • EMM toolbar
 
Cause:
Suggested Filing Database (SDF)
 
Solution:
Pre 9.3 ( iwovefsdb.sdf )
SDF > 2 MB = problems
Control the size of the SDF
Location of SDF (local vs network drive)
 
9.3 – 9.3.2 ( imanefsdb.sdf )
DisableDefaultSuggestion : 2
Caveat: Manual Suggestions
 
10 ( imanefsdb.sdf )
Optimized suggested filing algorithm
MAPI instead of OOM
 

Symptoms:

  • Delay when opening or
  • closing emails
  • Outlook Not Responding
  • Blue circle appears
 
Cause: IsMessageFiled function
 
Solution:
Pre 9.3
ShowEMToolbarOnReadEMail : 0
Doesn’t load EM toolbar
 
9.3.1 – 9.3.2
 Optimized the IsMessageFiled function
10
Fast launch due to removing of 3rd party component
 
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Recently we had deployed Desksite to a few users , however some of them when opening PDF would get a connection Dialog box opening up and clicking on Connect in the Server List would freeze the screen with 

“Not Responding” 

And the connection would stay disconnected, even though the user was connected fine to Desksite.

We made sure Adobe Protected Mode was disable and ran a Repair of Desksite.

In the End we had to remove and reinstall Desksite from Scratch to repair this

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Recently installing iManage Desksite , and upon loading the Applicaiton a .net error displayed with 

“WinDatapicker”

Reinstalling the App didn’t help , in the end , I had to change the data format of windows to dd/mm/yyyy for it to work!

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Recently had an issue where Worksite 10 Filesite was remembering a credential even though we had wiped it from the client. Turns out there is some heavy credential Caching in FileSite/Desksite and this is the way you need to clear old credentials : 

  1. Stop the iwsingleton.exe process in taskmanager
  2. Clear C:\Users\%username%\AppData\Roaming\Interwoven
  3. Delete the following Windows Credential in Windows 10

 

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The Web uses port 443 ( SSL ) TCP

The client uses port 1090 TCP

The client Auth used 1091 TCP

These all need to be open on the router for iManage URL connection to work externally. Also the below registry items need to be set for it to force the client to use a dedicated port instead or the normal client default

 

64bit

[HKEY_LOCAL_MACHINE\SOFTWARE\Interwoven\Worksite\8.0\Common\Options]

"Use Hosted DM"="Y"

"Hosted DM ServicePort"=dword:00000442 ( Decimal 1090 )

"Enable Hosted DM SSL"="Y"


32bit

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Interwoven\Worksite\8.0\Common\Options]

"Use Hosted DM"="Y"

"Hosted DM ServicePort"=dword:00000442

"Enable Hosted DM SSL"="Y"
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Please refer to below steps to relate one document to another.

Method 1

To relate documents together highlight one or more documents that you want related to the other document. Then press Ctrl-c on the keyboard to perform a copy.
Right click on the second document you want to relate the first document(s) to and select Document Info -> Related Documents.
The Related Documents window will appear. Press Ctrl-v to add the first document(s) to related documents window which will relate the documents together.
Close the related documents window when done. Please refer to attached images for more information.

Method 2

Right click on the first document you want to and select Document Info -> Related Documents. The Related Documents window will appear

Change the size of the Outlook window so you can see the related documents window behind it.
Drag and drop the one or more other documents to the related documents window to relate the documents together.

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