Posts Tagged ‘Avaya’

So you have configured your IP Office System with IP’s on your LAN 1 and LAN 2 ports however you want it to access the internet, how do you set the default gateway?

You will need to go to IP Route and set the default route for Traffic

IP Address ( 0.0.0.0 ) ( All Addresses )

IP Mask ( 0.0.0.0. )  ( All Addresses )

Gateway IP Address : IP of your gateway 

Destination: the Lan port that is on the same network as the Gateway

Now how do you test using a ping?

You will need to go to the computer with the Avaya IPO Client and open Avaya System Status

go to the IP Networking section at the bottom and expand it, then click on IP Routes. At the bottom of this page you will see a button labelled Ping. Clicking on it allows you to choose the interface to ping from and then also a box to enter the address to ping.

 

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We are seeing an increasing number of reports from customers who are using I-phones and have recently updated to IOS 11, that are unable to call businesses who have Avaya and or Cisco CPE’s. Below is a short non-technical description, in my words and a fix that can be implemented on customer CPE’s.

1. It appears that the data packet size has changed in the new upgrade and it appears that there is larger header information in those packets now.
2. This larger packet size is unreadable for Avaya phone systems that are using UDP (undefined Protocol) as they are not being able to put the packets back together upon receiving them.

The Fix is to change the CPE/Phone system to use TCP instead of UDP. Once done, regardless of the 4G or 3G setting, calls should work.

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A user was not appearing in User Contacts on an Avaya Phone System. This is like a global address list of all phones.

 

There is actually a Ex Directory tick box that can be turned on for this to happen under the Users/ User Tab make sure this is removed

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Had a user complain only external calls went to the default hunt group forward.

Open Avaya IP Office Manager

Go to User’s , and check forwarding Tab

Go to Incoming Call Route

Add an incoming call route to the extension 

Save the Config to write back to phone system

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