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554 5.2.0 STOREDRV.Deliver.Exception:StoragePermanentException.MapiExceptionCallFailed; Failed to process message due to a permanent exception with message Cannot open mailbox

Posted by paris on Oct 5, 2017 in Random

Recently had an SBS2011 Server with Exchange 2010 bring up SMTP Errors of

554 5.2.0 STOREDRV.Deliver.Exception:StoragePermanentException.MapiExceptionCallFailed; Failed to process message due to a permanent exception with message Cannot open mailbox

The DB was mounted fine and I could create new users

Mapi would not connect via Outlook 

Opening the mailbox in OWA would bring : 

Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Cannot query rows in a table.

This was for all users

In the end I had to 

Dismount DB

eseutil /p “C:\Program Files\Microsoft\Exchange Server\V14\Mailbox\Mailbox Database\Mailbox Database.edb”

You can try mounting the database. If it mounts, you are good to go, if it doesn’t you have to check the logs:

Check and Repair the database logs

2. Check the exchange logs (don’t forget to specify E00 – the starting sequence for the logs)

eseutil /ml “C:\Program Files\Microsoft\Exchange Server\V14\Mailbox\Mailbox Database\E00”

2.a There will be a list of logs and depending on their state, you may get an error. (They should all say OK, if the logs are clean) Errors vary, but most likely it is a file corruption and needs a chkdsk to run.

As a sidenote, if the database state is Clean Shutdown you can safely remove the logs.

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