Outlook 2016 does not Search Current Folder

Shared mailbox is added as a second exchange account in cached mode in outlook 2016. Microsoft does not recommend to add shared mailbox as a separate account in outlook. This is non-supportive scenario for us. However we can provide best effort support in this case. We tried following steps to resolve the issue,

  • We were not able to search items in current folder but Subfolders; All Outlook Items; Current Mailbox; All Mailboxes in cache mode.
  • We were able to search items in current folder in online mode.
  • Unchecking download shared folder from account settings did not make any difference.
  • Issue is reproducible in safe mode, different machines, different networks, new user profile and other user who has access to this shared folder.
  • If we add normal user account to outlook, search works fine.
  • Outlook and windows are up to date.
  • Rebuilding indexing did not fix the issue.
  • Unchecking search option, “Improve search speed by limiting the number of results shown” did not make any difference.
  • Search works fine in current folder after auto mapping of shared mailbox in outlook by running PowerShell commandlet,

 

Please find below search scopes in Outlook,

 

Shared mailbox configuration

Allowed Search Scopes

Search Provider

Added via Advanced tab with Download
Shared Folders turned on

Current Folder

WDS

Added via Advanced tab with Download
Shared Folders turned off

Current Folder; All Subfolders

Exchange Search

AutoMapped with Download Shared
Folders turned on

Current Folder

WDS

AutoMapped with Download Shared
Folders turned off

Current Folder; All Subfolders;

Exchange Search

Second Exchange account in cached mode

Current Folder; All Subfolders;
All Mail Items; All Outlook Items

WDS

Second Exchange account in online mode

Current folder; All Subfolders;
All Mail Items; All Outlook Items

Exchange Search

 

Reference: https://blogs.technet.microsoft.com/outlooking/2014/04/28/understanding-search-scopes-in-microsoft-outlook/

 

  • As the size of OST is around 20 GB so you may face performance issues in outlook while accessing secondary mail.

 

Reference:

https://support.microsoft.com/en-us/help/3115602/performance-problems-when-you-try-to-access-folders-in-a-secondary-mai

 

https://support.office.com/en-us/article/Reduce-the-size-of-Outlook-Data-Files-pst-and-ost-E4C6A4F1-D39C-47DC-A4FA-ABE96DC8C7EF?ui=en-US&rs=en-US&ad=US

 

https://support.microsoft.com/en-us/help/2759052/you-may-experience-application-pauses-if-you-have-a-large-outlook-data

 

http://go.microsoft.com/fwlink/?LinkID=267344

 

https://support.office.com/en-us/article/Fixes-or-workarounds-for-recent-issues-in-Outlook-for-Windows-ecf61305-f84f-4e13-bb73-95a214ac1230

 

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